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ITIL v3 Foundation Course Training Manuals

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ITIL v3 Foundation Course Training Manuals | English | PDF | 45 MB

- Introduction to ITIL
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement

Course Description:
Information Technology (IT) has become increasingly vital to organizations seeking to support business strategy during an economic downturn and to increase the organization's competitive advantage once market conditions improve. The steadily increasing size and complexity of today's IT environments (often combined with shrinking budgets) leads to significant challenges for organizations wishing to deliver world class service aligned with business needs.

The Information Technology Infrastructure Library (ITIL) can help you build a strategic and operational framework in order to ensure that IT delivers maximum value to the business and positions the organization for long-term growth and success.

What You Can Expect
The ITIL v3 Foundations training course provides an opportunity for IT professionals to step back from daily firefighting and explore Best Practices in IT Service Management (ITSM) as described in ITIL version 3. You will learn about key ITIL structures, ITIL processes and ITIL terminology, while discussing the practical implications of Service Management concepts.

Who Is Right for the Course
Designed for executives and IT professionals from companies with substantial IT infrastructures, course participants either manage IT, manage projects that rely heavily on IT, or perform operations that rely heavily on IT. The course also meets the needs of executives at companies that deliver IT services to external customers. The ITIL Foundations training course provides 21 PDUs for participants who are PMP Certified.

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